Privacy Policy

Welcome to CanConnect. We value your privacy and are committed to protecting your personal information in compliance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and protect your information when you use our website (canconnect.net.au) and mobile applications (collectively referred to as the Platform).

By using the Platform, you consent to the collection, use, and disclosure of your personal information as described in this policy.

1. Information We Collect

We collect different types of personal and non-personal information to provide and improve our services.

1.1 Personal Information

We may collect the following personal information:

  • Account Information: Name, email address, phone number, date of birth, and login credentials.
  • Identity Verification: Government-issued identification (if required).
  • Payment Information: If you make purchases, we may collect payment details, which are processed securely by third-party payment providers.
  • User-Generated Content: Messages, posts, and other content shared on the Platform.
  • Location Data: If you enable location services, we may collect your approximate or precise location.

1.2 Non-Personal Information

We may collect non-personal data such as:

  • Device information (IP address, browser type, operating system).
  • Usage data (pages visited, time spent on the Platform, interactions).
  • Cookies and tracking technologies (for analytics and advertising).

You can disable cookies through your browser settings, but this may affect the functionality of the Platform.

2. How We Use Your Information

We use your information for the following purposes:

  • To create and manage your account.
  • To provide and improve our services.
  • To personalize your experience on the Platform.
  • To communicate with you about updates, offers, or support.
  • To enhance security and prevent fraud.
  • To comply with legal obligations.

We do not sell, rent, or trade your personal information to third parties.

3. How We Share Your Information

We may share your information in the following cases:

3.1 With Third-Party Service Providers

We may share data with trusted third-party providers for:

  • Payment processing.
  • Cloud storage and hosting.
  • Customer support services.
  • Analytics and marketing services.

3.2 Legal and Safety Obligations

We may disclose your data if required by law or to:

  • Comply with legal obligations or law enforcement requests.
  • Prevent fraud, security threats, or abuse.
  • Protect the rights and safety of CanConnect users.

3.3 Business Transfers

In the event of a merger, sale, or acquisition, your data may be transferred to the new entity.

4. Data Security Measures

We take data security seriously and implement industry-standard measures to protect your personal information, including:

  • Encryption: Secure encryption protocols for data transmission and storage.
  • Access Controls: Restricted access to personal data only to authorized personnel.
  • Regular Audits: Routine security audits and vulnerability assessments.

Despite our efforts, no online platform is completely secure. Users must also take steps to protect their accounts, such as using strong passwords and enabling two-factor authentication.

5. Online Safety and User Protection

We are committed to ensuring a safe online environment.

5.1 User Responsibilities

  • Do not share sensitive personal information publicly on the Platform.
  • Report suspicious activities or inappropriate content.
  • Use strong passwords and secure your account.

5.2 Safety Features

  • Content Moderation: We monitor user-generated content and may remove harmful material.
  • Blocking and Reporting: Users can block or report abusive individuals.
  • Age Restrictions: Users under 18 must have parental or guardian consent.

If you encounter online abuse, fraud, or other security threats, please contact us immediately.

6. Accessing and Updating Your Information

You have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate data.
  • Withdraw consent for data processing.
  • Request deletion of your account and associated data (subject to legal requirements).

To make a request, please contact us at admin@canconnect.net.au.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. If you delete your account, some data may be retained for legal or security reasons.

8. Third-Party Links and Services

The Platform may contain links to third-party websites or services. We are not responsible for their privacy practices, and we encourage you to review their policies before sharing any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If changes are significant, we will notify you via email or through the Platform. Continued use of CanConnect after updates indicates your acceptance of the new policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

📧 Email: admin@canconnect.net.au

This Privacy Policy ensures compliance with Australian privacy laws while prioritizing user safety.